Refund Policy

Ryuga Premium (ryuga.io) · Effective date: November 2, 2026

Publisher and seller: Quang Hieu Global Company Limited (operating Ryuga). Address available on request. Contact: hello@ryuga.io.

1. What this policy covers

Ryuga is the publisher and the only seller to readers. Ryuga sells one product: Ryuga Premium, a monthly digital subscription at $9.99 per month that unlocks every chapter of every series on ryuga.io, through a single checkout. Creators do not sell anything to readers, so every refund is handled by Ryuga. The first 5 chapters of every series are free, so you can try any series before you pay.

2. Refunds

First payment: if you are not happy with Ryuga Premium, ask for a refund within 14 days of your first payment and we will refund it in full.
Renewals: if a monthly renewal was charged and you did not use Premium after that renewal, ask within 7 days of the renewal date for a full refund of that renewal.
Billing errors: duplicate charges, charges after you cancelled, or charges for access you could not use because of a problem on our side are always refunded.
Refunds required by the consumer law where you live are always honoured, even if they go beyond this policy.

Outside these cases, payments for a period that has already started are not refunded, but you can cancel at any time to stop future charges.

3. How to ask for a refund

Email hello@ryuga.io from the email address of your Ryuga account, with the order number from your receipt if you have it. We reply within 2 business days.

4. How refunds are paid

Payments on ryuga.io are processed by our payment processor, which acts as merchant of record for those orders and issues the receipt and invoice. Approved refunds are issued by Ryuga through our payment processor to the original payment method; it can take 5–10 business days for your bank to show it. When a refund is issued, Premium access for that period ends. Purchases made inside the iOS app are handled by Apple; request those refunds at reportaproblem.apple.com.

5. Cancelling

You can cancel Ryuga Premium at any time from ryuga.io/account or the link in your receipt email. After you cancel, you keep access until the end of the period you already paid for and you are not charged again.